GLSM — Gignac Lajoie Sport Management
Legal

Refund Policy

Last updated: November 2025

This Refund Policy applies to purchases made from Gignac/Lajoie Sport Management ("GLSM", "we", "us") through glsportmanagement.ca, including Client Portal memberships and player-development session registrations. Our online reseller and Merchant of Record, Paddle.com, processes all payments and refunds on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied, you may request a full refund within 30 days of your order date, no questions asked.

Client Portal memberships

  • Refunds: a full refund of your most recent membership charge is available within 30 days of the charge date.
  • Cancellations: you may cancel a recurring membership at any time from the "Manage subscription" area in the Client Portal or by contacting us. Cancellation stops future renewals; unless you request a refund within the 30-day window, access continues to the end of the current billing period and no further charges are made.
  • Renewals: because renewals are disclosed at checkout and reminders are available in the portal, subsequent renewal charges are refundable at our discretion outside the 30-day window — contact us and we will review each request in good faith.

Player-development session registrations

  • Full refund if you cancel at least 48 hours before the session start time.
  • Full refund if GLSM cancels the session or if it cannot be delivered as scheduled.
  • Cancellations inside 48 hours are handled on a case-by-case basis; contact us as soon as possible and we will do our best to accommodate genuine emergencies or offer a credit toward a future session.

How to request a refund

Because Paddle is the Merchant of Record for our orders, refunds are issued through Paddle. You can:

  • Visit paddle.net and look up your order using the email address you used at checkout, or
  • Email us at glsportsmgmt@gmail.com with your order confirmation and reason for the request, and we will coordinate with Paddle on your behalf.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically 5–10 business days.

Chargebacks, disputes, and consumer rights

Please contact us before initiating a chargeback — nearly every issue can be resolved faster by email. Nothing in this policy limits any statutory refund or consumer- protection right that applies to you under the laws of your country or province.

Contact

Gignac/Lajoie Sport Management · glsportsmgmt@gmail.com.